Help Centre

Frequently Asked Questions

Everything you need to know about Sixs6s — from creating your account and making PKR deposits to cricket betting rules, bonus terms and responsible gambling tools. Browse by category or use the search below.

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This FAQ covers the most common questions from Sixs6s users across Pakistan. Can't find your answer here? Our support team is available around the clock.

Account Setup

Registration, KYC, CNIC verification and password management explained clearly.

Payments in PKR

Deposit methods, withdrawal timelines, fees and how the cashier works.

Sports & Casino

Cricket markets, live betting, PSL odds, live casino and mobile play.

Bonuses

Wagering requirements, bonus expiry, cashback offers and how to opt in.

Security

Data protection, two-factor login, responsible gambling tools and self-exclusion.

Live Support

Can't find your answer? Reach our support team via live chat or email, 24/7.

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Account & Registration

6 Questions

Creating an account on Sixs6s takes just a few minutes. Click the registration button on the homepage, fill in your full legal name, date of birth, email address and country of residence, then follow the on-screen verification steps. You must be at least 18 years old, or the higher minimum age required by the applicable jurisdiction, to register.

Sixs6s accepts registrations from players across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, it is your personal responsibility to understand and comply with the laws applicable to you. Pakistan has gambling restrictions including the Prevention of Gambling Act, 1977. Sixs6s does not claim to be licensed or approved by any Pakistani government authority.

Yes. You must be at least 18 years of age, or the higher minimum age required by the operator's applicable license jurisdiction, to register and use Sixs6s. Age is verified during the KYC process. Any account found to belong to an underage person will be suspended and deposits refunded following investigation. We take underage access extremely seriously.

No. Each individual may hold only one registered account on Sixs6s. Opening duplicate accounts — using the same or different personal details — is a breach of our Terms and Conditions. Duplicate accounts may be closed without notice and balances may be forfeited. If you have accidentally created a second account, contact support immediately to resolve the situation.

Sixs6s requires identity verification before withdrawals are processed. Acceptable documents include a valid Pakistani CNIC or NICOP, a valid passport, or other government-issued photo identification accepted at our discretion. You may also be asked for proof of address and, in some cases, proof of payment method ownership. All documents are handled securely in accordance with the Privacy Policy.

To reset your password, click the 'Forgot Password' option on the login screen. Enter the email address registered to your Sixs6s account and follow the instructions in the reset email that is sent to you. If you do not receive the email within a few minutes, check your spam or junk folder. Contact support if you continue to have difficulty accessing your account.

Deposits & Withdrawals

6 Questions

Sixs6s supports PKR (Pakistani Rupee) as a primary account currency, making it straightforward for players across Pakistan to manage their balance without currency conversion. Additional supported currencies may be available depending on your registration details. All deposit and withdrawal amounts displayed in the cashier reflect the currency of your account.

The payment methods available in your cashier depend on your account details and current availability. Sixs6s references familiar Pakistani payment services such as Easypaisa, JazzCash, Raast, and bank transfers from institutions like HBL, UBL, Meezan Bank and Bank Alfalah as context only. These references do not mean those providers endorse or support gambling. Always verify which methods are currently active in your cashier before attempting a deposit.

Minimum deposit amounts vary by payment method and are displayed in your Sixs6s cashier at the time of the transaction. There is no single fixed minimum that applies to all methods. As a general guide, the platform is designed to be accessible for Pakistani players at a range of budget levels. Check the cashier for the current minimum for your chosen payment option.

Withdrawal processing times depend on your KYC verification status, any active wagering requirements, compliance review requirements and the processing window of your selected payment method. Sixs6s does not guarantee a specific processing speed. Once released by Sixs6s, the time for funds to reach your account is determined by the receiving payment provider. Completing KYC verification in advance typically reduces delays.

Withdrawals may be delayed for several reasons: KYC documents have not yet been verified, an active bonus has an outstanding wagering requirement, the transaction requires a routine compliance review, or additional documentation has been requested. Contact the Sixs6s support team via live chat or email for a status update — our team can identify the specific reason and advise on next steps.

Sixs6s does not charge deposit fees as standard practice. However, your payment provider may apply their own transaction fees, which are entirely outside Sixs6s's control. For withdrawals, any applicable platform fees are displayed in the cashier before you confirm the transaction. Always check the fee disclosure in the cashier so there are no surprises.

Games & How to Play

5 Questions

Sixs6s covers a wide range of sports markets. Cricket is a core focus — with markets available on PSL, ICC tournaments including the World Cup and Champions Trophy, bilateral Test and T20 series involving Pakistan, and other international fixtures. Beyond cricket, Sixs6s offers football, UFC and combat sports, tennis, basketball, esports and more. Available markets vary by event and season.

Live betting on Sixs6s allows you to place bets on events that are already in progress, with odds updating in real time as the match develops. For cricket, this means you can bet on outcomes like next wicket, next over runs, or match result while a PSL or ICC game is live. Bets are confirmed at the odds displayed at the time of acceptance. Sixs6s does not guarantee uninterrupted live market availability.

Sixs6s offers a full range of casino products including live dealer games (live blackjack, live roulette, live baccarat and live game shows), slot games and jackpots, table games such as standard blackjack and roulette variants, and other specialty games. The live casino section features real dealers streamed in real time and is accessible on both desktop and mobile.

Yes. Sixs6s is designed mobile-first and the platform is fully accessible through your mobile browser on Android and iOS devices — no dedicated app download is required to get started. The layout adapts to your screen size, and all core features including the sportsbook, live casino, cashier and account management tools are available on mobile.

Settlement rules for abandoned or weather-affected cricket matches depend on the specific market and the rules applicable to that event type. In general, match-result bets on a match declared with no result are voided and stakes returned. DLS-revised targets and interrupted T20 matches follow sport-specific settlement rules outlined in the platform's cricket betting rules section. Check the rules for the specific market before placing your bet.

Bonuses & Promotions

4 Questions

Sixs6s offers a variety of promotional offers including welcome bonuses for new registrations, reload bonuses, free bets on selected sports markets, cashback offers and seasonal promotions tied to major events like PSL or ICC tournaments. All bonuses are subject to individual terms including wagering requirements, minimum odds, eligible games and expiry dates. Check the promotions section for currently active offers.

A wagering requirement is the total betting volume you must complete before bonus-derived funds become withdrawable. It is expressed as a multiplier — for example, a 30x requirement on a PKR 1,000 bonus means you must place PKR 30,000 in eligible bets before the bonus winnings unlock. Not all bet types contribute equally; check the specific bonus terms for game contribution rates and minimum odds.

No. Bonus funds and any winnings derived from them cannot be withdrawn until the full wagering requirement stated in the specific promotion's terms has been met. Attempting to withdraw before this may result in the bonus and associated winnings being removed from your account. Real-money funds deposited separately from any bonus are treated differently — check the cashier for your current withdrawable balance.

Yes. All bonuses on Sixs6s carry an expiry date or time limit within which the wagering requirement must be completed. If the requirement is not met before the bonus expires, the bonus funds and any associated winnings are removed automatically. Expiry dates and time limits are stated in the individual promotion terms. Sixs6s recommends reviewing these before opting into any offer.

Security & Responsible Gambling

3 Questions

Sixs6s protects personal data using SSL/TLS encryption for all data transmitted between your device and the platform, encrypted storage for sensitive data fields, role-based access controls limiting internal data access, and two-factor authentication support for account logins. Full details of how your data is collected, processed and protected are available in the Sixs6s Privacy Policy.

Sixs6s provides five main responsible gambling tools accessible from your account dashboard: deposit limits (daily, weekly, monthly), loss limits, session time alerts, cool-off periods (temporary account restrictions from 24 hours upward), and self-exclusion (permanent account closure). All tools are free to use and take effect as described on the Responsible Gambling page. Support is available 24/7 in English and Urdu.

To self-exclude, contact the Sixs6s support team via live chat (available in-platform) or email [email protected] and clearly state that you wish to request self-exclusion. You do not need to provide a detailed reason. The support team will process your request, close your account, and apply reasonable technical measures to prevent re-registration. Any real-money balance will be refunded following KYC verification.

Still have questions? Our support team is available 24/7 via live chat inside the platform and by email at [email protected] (plain text — not a clickable link). Support is provided in English and Urdu.

Got Your Answers? Explore Sixs6s

Now that you're up to speed, head back to the platform and explore cricket markets, live casino, responsible gambling tools and more. Or review our Terms and Responsible Gambling pages for deeper reading.

18+ only — or the higher minimum required by the operator/license jurisdiction. Gambling involves risk. Understand applicable local law before participating.